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Shipping Rates and Policies

Easy Hassle Free Return Policy & Procedure 

  • You can return any eligible item within 30 days and receive a refund of the price of the item and any applicable taxes. All refunds will be issued in the original form of payment used to purchase the item.
  • Non-refundable items are: Custom made products, clearance items, miniature flags and accessories, gift certificates and worn apparel and accessories.
  • Please insure that items are in new condition and in its original packaging with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
  • If you have lost the packing slip that came with your order, you may download and print our Exchange/Return form in PDF format by clicking here. Simply follow the instructions on the form to refund or exchange.
  • Shipping costs will not be refunded unless the item is being returned because it is damaged or defective. Please click here for details on how to return damaged or defective items. Packages returned C.O.D. will not be accepted.
  • reserves the right to refuse any returns if they do not meet our return requirements.
  • For orders shipped incorrectly and you have time-sensitive issues, call 800-445-0653 and press 3 for one of our friendly service representatives at our Little Rock, Arkansas call center.
  • If you receive an order that was damaged in transit, please report it within 48 hours of receipt so follow up can be made with our shipping provider in a timely fashion.

* If you are having problems viewing the Exchange/Return Form, please download the latest version of Adobe Reader. If you are still experiencing problems, contact us at 1-800-445-0653 for further assistance. Items ordered on are subject to Amazon's Return Policy.

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Want to know a quick way for a price estimate on shipping?

Now you can find out in one of two ways!

EASIEST WAY: Add the items you want to purchase to your cart. Select the UPS Shipping Estimator at the top of the page. Fill out the appropriate information and submit. This will generate an estimate shipping rate for you. Please note, this is only an estimate. If you'd rather speak to someone for quotes, comments, questions, or any other general information, please contact us at: or call us at 1-800-445-0653.

ALTERNATIVE WAY: Simply go to your shopping cart with your selected item, and select the checkout button. This will bring you to the shipping page. Enter in your shipping information, and click the Continue button. The next page is your price quote page for shipping. You do not have to place your order. You can return to the shopping cart by clicking Return to Cart. If you'd rather speak to someone for quotes, comments, questions, or any other general information, please contact us at: or call us at 1-800-445-0653.

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Free Shipping

Orders over $100 may be eligible for Free Shipping. Free shipping is limited to the continental United States only at this time. We will choose the best way to ship your order. Expedited freight is not available with free shipping. Flagpoles, Flagpole Bases, Fabric Rolls, and some Brackets (ie: street pole brackets and large heavy duty brackets) are excluded. The free shipping option may show as a shipping method during checkout, this does not mean that your order is eligible for free shipping. Coupon codes and discounts are not eligible with free shipping unless otherwise stated. If you choose free shipping with a coupon code, we will bill you for shipping.

Holiday Shipping

All orders for Independence Day that are ground shipments must be placed before June 25 by 12:00 pm CST. Expedited shipping is required after June 25 for all orders to receive in time for the patriotic holiday. All orders placed for ground shipments must be placed before Dec. 17 by 12:00 pm CST to receive in time for Christmas. Expedited shipping required after Dec. 17 for all orders to receive your order in time for the holidays. Shipments are not guaranteed by our shipping provider UPS. This applies to all items in stock. Items not in stock will be back ordered. Call us at 1-800-445-0653 to check for availability.

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Shipping Map

Flag Repair, flag repair pricing

UPS Service
Delivery Commitment
Service Area
UPS Ground
Day-definite delivery typically in one to five days. Some remote areas require additional transit time.
All 50 states and Puerto Rico
UPS 3 Day Select
Delivery by the end of the third business day.
The 48 contiguous states
UPS 2 Day Air
Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
UPS Next Day Early
Next business day delivery by 8:00 a.m. to major cities in the 48 contiguous states. Delivery by 8:30, 9:00, or 9:30 a.m. to most other U.S. cities, including Anchorage, Alaska. Delivery by 10:00 a.m. to additional locations.
The 48 contiguous states and limited addresses in Alaska, including Anchorage
UPS Next Day Air
Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.
All 50 states and Puerto Rico, with some limitations in Alaska and Hawaii 
UPS Next Day Air Saver
Commercial Destinations: Next business day delivery by 3:00 or 4:30 p.m. where UPS Next Day Air® delivery is committed by 10:30 a.m. or 12:00 noon, respectively. Residential Destinations: Next business day delivery by end of day.
Available to the 48 contiguous states. Not available to destinations where UPS Next Day Air delivery is committed by end of day.

Most orders within the continental U.S. are shipped UPS Ground; the map above is a general estimate for delivery. Please note that UPS counts the next day after their receipt of package as day one. All Orders received will be shipped the next day. Standard ground delivery is usually 5 to 7 business days, Monday thru Friday. Some items are made to order, these are marked in the item description to allow up to 2 weeks for delivery. If you need an item in a speedier time, contact us at 1-800-445-0653 to notify us. All packages shipped to Alaska and Hawaii are shipped via Air only. There is no ground service to either state for...obvious reasons. With current demand for patriotic items and their accessories, inventory levels vary. For Saturday shipping, or to confirm availability and expected delivery times, please contact at 1.800.445.0653 or by

 **Shipping and handling costs for packages exceeding 5 feet in length will be higher than displayed costs on Shopping Cart.** Those items that require additional charges will be added at the time of shipment.

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International Shipping also ships internationally. Items shipped out of the continental U.S. will be shipped Best Way to be determined after you place the order. International rates will vary from Shopping Cart quotes. Please e-mail with any questions.

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APO Shipping also ships to APO addresses via United States Postal Service only. Expedited shipping is not available to APO's. The U.S.P.S. rates will vary from Shopping Cart quotes. Please email with any questions.

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